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International Shipping 

FRESH UP can be ordered through our website at nodarklips.com.

How fast can I receive FRESH UP? 

Customers can choose International Express Shipping (5-7 Business Days) or International Standard Shipping (12-18 Business Days). 

We are able to ship most items all over the world*. Orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Listed below are the shipping options available for your Nodarklips.com package. Please select the option that best suits your delivery needs during "Checkout".

International Express Shipping: 5-7 Business Days

International Courier Delivery is the fastest and safest way for your items to reach you.

Depending on your location, international courier delivery takes between 5-7 business days (excluding Saturdays and Sundays). A signature may be required upon receipt. Please note that Nodarklips.com is unable to calculate local customs and sales tax for international deliveries. You may be notified of the sales tax to be paid by your local customs authority only when your order has reached your country, before you receive your goods.

Nodarklips.com primarily uses DHL, DPEX or UPS. However, depending on your destination, we may also select other couriers to provide the most suitable delivery service for your specific order. Tracking numbers will be provided for all shipments. Nodarklips.com will use its discretion to determine the best courier for each order, and reserves the right to change couriers without notice.

International Standard Shipping: 12-18 Business Days

International Standard Shipping via Registered Mail is cost-effective but can be slow and unreliable at times.

Depending on your location, international registered mail delivery may take between 12-18 business days (excluding Saturdays and Sundays). A signature may be required upon receipt. Please note that Nodarklips.com is unable to calculate local customs and sales tax for international deliveries. You may be notified of the sales tax to be paid by your local customs authority only after your order has reached your country and before you receive your goods.

You will be sent a registered mail record number via email. However, registered mail cannot be tracked once it has been sent out as it does not have a tracking facility. If the customer is not available at the shipping address during delivery, a notification will be left by the local postal agent for the customer to pick up their goods at a designated location. If your item is not claimed within the specify period determined by the local postal agent, the item will be returned to us. Your money will be refunded but and a restocking fee of USD15.00 will apply. Shipping charges are not refundable.

Free Registered Mail - Singapore & Malaysia only 

We offer free registered mail delivery to Singapore and Malaysia. Delivery may take between 2-3 business days for Singapore, and 4-6 business days for Malaysia (excluding Saturdays and Sundays).

Shipping Rules and Restrictions

Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy should be borne by customers as Nodarklips.com is unable to guarantee or estimate if your shipment will or will not incur customs-related levy. Kindly contact your local customs office for more information.

As Nodarklips.com is required by law to declare our shipments according to their actual content and value, customers are encouraged to contact their local customs office for information concerning banned items in their countries.

Nodarklips.com is unable to entertain requests to alter declaration values and/or content of shipments. Please understand that Nodarklips.com will not be responsible if your local customs authorities confiscate any items from your order. Nodarklips.com will also not be responsible for reshipment or refund regarding the confiscated item(s).

If customers reject the package because of customs issue or other issues arising, kindly note that Nodarklips.com will not be responsible for any refund or reshipment on the rejected package.

Damaged Items

It is normal for the shipping carton to show some wear. However, if the items in your shipment are damaged, please contact us immediately at +65 6296 2600.

Please provide the order number along with your email address and phone number for faster service.

To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Return Policy

A full refund (minus shipping and administration costs) will be issued on products returned in their original containers with a valid authorization number and postmarked within 45 days of the date on which the product was ordered. Customers who return products are responsible for all return shipping charges.

For your protection, consider the use of a recorded-delivery service when shipping your items for return. Purchases made by credit card can only be refunded to the same credit card used to place the initial order. If the original credit card account has expired or been cancelled, we cannot issue a refund (no exceptions).

Returned orders will NOT be processed without a proper authorization number. Please contact us via email for a Return Merchandise Form (RMF) number, and include your order number along with your reason for returning the item. If you receive damaged or defective merchandise, please contact us for an exchange.

Please complete the following steps when returning your purchase.

Step One

Please fill out the Return Merchandise Form (click here to download). Ensure that it is filled out correctly and include the RMA number.

Step Two

Make a copy of the completed form for your records.

Step Three

Place the completed form inside the package to be returned. Ensure that the FRESH UP box, FRESH UP tube and its contents are included.

Step Four

Write the address as stated below on the package to be returned.

Our return address:

3 Rivers Networks Pte Ltd

178 Paya Lebar Road 03-02

Singapore 409030

For your protection and to ensure prompt delivery, we recommend that you send your return via international courier service or insured Parcel Post (registered mail).

Step Five

Once we receive your item, we will refund your money to the account you originally used. Please note there will be an administration fee of USD$15. Please note that return shipping fees are not refundable. An email will be sent to confirm receipt and processing of your return or exchange request. Please note: Only products purchased on nodarklips.com or via our hotline at +65 6296 2600 may be returned for a refund or exchange. If you have questions about returns or exchanges, please contact us by phone at +65 6296 2600 or fill in this online form. When your order arrives, please inspect the carton for any damage that may have occurred during shipment.

Damaged Items

It is normal for the shipping carton to show some wear. However, if the items in your shipment are damaged, please contact us immediately at +65 6296 2600.

Please provide the order number along with your email address and phone number.

To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Excluded Shipping Destinations*

At present, we do not ship to some countries including Afghanistan, Algeria, Angola, Benin, Botswana, Sao Tome & Principe, Senegal, Liberia, Seychelles, Equatorial Guinea, Libya, Sierra Leone, Eritrea, Ethiopia, Somalia, Madagascar, Somaliland, Malawi, South Africa, Mali, Gabon, Gambia, Mauritania, Ghana, Mauritius, Benin, Swaziland, Morocco, Guatemala, Mozambique, Guinea, Namibia, Tanzania, Guinea-Bissau, Burkina Faso, Togo, Burundi, Cameroon, Tunisia, Cape Verde, Nigeria, Central African Republic, Uganda, Chad, Comoros Islands, Ivory Coast, Papua New Guinea, Uzbekistan, Congo, Jamaica, Paraguay, Vanuatu, Democratic Republic, Kenya, Reunion Island, Zambia, E Zimbabwe, Rwanda, Djibouti and North Korea.